Dublin: 01-8610700 Cork: 021-4279511
Customer Service and Complaint Handling
Customer service training for those who want to create a positive and professional impression. Duration: 1 Day Fee: €350 Sept 8, Oct 18
Who is this customer service course for?
This customer service and complaint handling course is for anyone who is in a front-line position with direct customer contact.
What is it about?
A customer's impression of any company is founded on how the front-line staff handle the initial moment of contact. This customer service training course will provide you with the essential skills for dealing with customers.
You will learn how deliver superior customer service and gain a greater understanding of customer needs and expectations, the confidence to deal with any given situation in a professional and personal way and a practical knowledge of how to provide answers, relate, control and close every customer transaction.
What is covered?
- The benefits of creating and presenting a professional image.
- The essential communication skills; listening, questioning, verifying and explaining.
- Step-by-step procedure for conducting a customer service transaction.
- Developing confidence and basic assertiveness.
- Creating adaptable customer care skills.
- Handling difficult customer situations in a positive manner.
- Turning complaints into opportunities.
How long is the course?
1 day from 9.30am to 5pm.
Where is the course held?
Dublin or Cork or we can come to you for in company training
What do I do next?
Book now by completing our online booking form or call us today on 01-8610700. If you need more information fill in our enquiry form.