Debt Collection

This Debt Collection Course is for anyone who wants to learn the most effective way to ensure prompt payment. Duration: 1 Day Fee: Was €455 - Now €295 Sept 15, Nov 3

Who is the course for?

This Debt Collection course is for anyone who wants to learn how to manage accounts and improve their collection techniques.

What is it about?

Collection of overdue accounts is a common problem for many businesses. The course shows you how to deal effectively with this problem while maintaining positive customer relations. Good communication skills combined with persuasiveness are needed to ensure your debtors prompt payment. The course demonstrates the best collection techniques and shows you how to be firm and effective in your approach.

What is covered?

Checking debtor details.
Reviewing terms agreed.
How to plan your debt collection call.
Why a positive atmosphere is vital.
How to propose payment plans
Effective communication skills.
Dealing with stalls and excuses.
Diffusing difficult situations
Dealing with angry and agressive customers
How to describe the legal process without threat
Getting commitment.
After the call
Action steps needed.
Record keeping.

How long is the course?

1 day from 9.30am to 5.00pm.

Where is the course held?

Dublin or Cork or we can come to you for onsite training

What do I do next?

Book now by completing our online booking form or call us today on 01-8610700. If you need more information fill in our enquiry form.

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