Dublin: 01-8610700 Cork: 021-4279511
Executive Secretary & PA Skills
Top expert tips for Executive Secretaries and Personal Assistants Duration: 2 Days Fee: €695 Nov 25-26, Jan 13-14
Who is the course for?
This Executive Secretary and PA Course is for Personal Assistants and Secretaries who wish to improve their skills and work more efficiently. These new techniques will also support your career development.
What is it about?
Your role as a Personal Assistant is to organise and arrange the schedule of your employer so they can get their job done as effectively as possible; at times it can be hugely stressful. In this Executive Secretary/PA Skills Course we will give you expert tips on how to be the best you can be. We offer training that goes beyond the technical know-how of computer skills to help improve your personal effectiveness.
What is covered?
- The role of the Executive Secretary/PA
- Being prepared to cope with the unexpected
- Planning and organising someone else’s time with skill and sensitivity, when required
- Time management
- Learn how much time to leave for travel allowances
- How to prepare and deal with last minute arrangements and cancellations
- Assertiveness training
- How to say "no" without becoming intimidating or aggressive
- Learn how to effectively handle any conflict
- Step-by-step guidelines on discussing how to solve a problem, calmly and effectively
- Communication skills
- Learn how to communicate through body language
- Tips on how to always remain thinking positive
- Gain invaluable listening skills, to help you be more responsive and well-organized
- How to successfully deal with difficult people and difficult situations
- Learn to work for more than one person
- Why it is important to remain confidential in your work
- How to maintain an effective and professional telephone manner, even in times of stress
- How to properly organise travel papers and phone numbers so they are easily found
- Diary management
- How to project an image of self-confidence and professionalism
- Learn how to keep everything in order and deal with the unexpected
Organisational ability
How long is the course?
2 days from 9.30am to 5pm
Where is the course held?
Dublin or Cork or we can come to you for onsite training
What do I do next?
Book now by completing our Online Booking Form or call us today on 01-8610700. If you need more information fill in our Enquiry Form.