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Customer Service Training & Customer Care
Develop your team's confidence in their customer service skills with our practical, workshop-style customer service courses. You can browse our courses below or download a PDF Guide for full details.
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Customer Service Representatives are the face of every organisation. They are often the first point of contact with customers. Our Customer Service Workshops provide training that addresses all aspects of customer service excellence.
These courses are exclusively available as tailored, in-company programmes. This is a popular choice for companies wanting to develop a consistent customer care process across a team or department.
Customer Service Training
Customer Service Training Course
This course will give your team versatile, customer care skills to enable them to deliver excellence in any client-facing role.
- 1 Day
- Practical Skills
- No experience needed
Professional Telephone Skills
Our 1-day course will focus on core telephone skills, so that your team can deliver a positive, professional persona at all times.
- 1 Day
- Practical Skills
- No experience needed
Credit Control Training Course
This Credit Control Training Course will help your team learn the most effective way to ensure prompt payment.
- 1 Day
- Practical Skills
- No experience needed
Debt Collection Course
This course is recommended for anyone who manages accounts, or implements debt collection by phone, email or in person.
- 1 Day
- Practical Skills
- No experience needed
Receptionist Skills Course
Our 1-day Receptionist Skills course provides useful guidelines on how to achieve the best results within this role.
- 2 Days
- Practical Skills
- No experience needed
Report Writing Skills
This Report Writing Course will help your team to compile clear, efficient reports.
- 1 Day
- Practical Skills
- No experience needed
Time Management
Equip your team with efficient time management skills, so that they can get the most from their working day.
- 1 Day
- Practical Skills
- No experience needed
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