Receptionist Skills Course

What is the Focus of this Receptionist Skills Course?

The role of receptionist is a varied and complex one. It can be a challenge, but an enjoyable one if you have the right training and skills.

Our goal with this training is to ensure that your team has the ability to handle the fast-paced role of receptionist with ease and professionalism.

Connect with Online Training

We offer this course in both a classroom (in-person) and online (live virtual) style. Live virtual training means that your team can connect to real-time training led by our professional tutors from wherever they are based.

You can learn more about how our online live virtual training works by downloading our Receptionist Skills brochure.

Plan a Receptionist Course

We can help you organise the right kind of course for your team. Call us at Freephone 1800 910 810, or click below to request your quotation.

What is covered on this Receptionist Skills Course?

This is our Receptionist Course outline, which can be customised to address your business goals and challenges. Download our PDF brochure for full details.

First Impressions

• The importance of your role as first point of contact with customers
• How to give a confident, professional image at all times
• Remaining composed, even when under pressure

Communicating with your Customers

• Understanding customer needs
• Communicating clearly
• Tone of voice and body language
• Listening and questioning skills

Handling Complaints

• Dealing with difficult situations by phone and face-to-face
• Handling complaints in a prompt and professional manner
• Achieving a positive outcome from complaints

Telephone Skills

• Projecting a helpful, approachable phone manner
• Managing calls and face-to-face customers at the same time

Organisation

• The benefits of creating and maintaining a to-do list
• Being prepared to handle the unexpected
• Coping with last minute changes to arrangements

How does In-House Training Work?

In-house training is one of the most flexible and effective ways of delivering training to your receptionist or front-of-house team.

When delivering in-house training, we work with you to identify any challenges or priorities you would like to address during the workshop. We will tailor the course content to meet those requirements. The result is a training session that is highly relevant to your business.

The course will be delivered online or at a venue of your choosing, on a date that fits in with your schedule. This cuts down on travel time and costs for the participants, and means that you can arrange for training to take place outside of peak business periods.

Talk to Us

If you feel that a Receptionist Skills Course could be the right fit for your team, or if you have any other questions, we would love to hear from you. Call us at Freephone 1800 910 810 or click below to request a call back from our team.